Tristar Products is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products. Please feel free to email us to firstname.lastname@example.org and we will respond as soon as possible. Emails will be answered during business hours from 9 a.m. - 8 p.m. Monday- Friday.
Tristar Products has opened a new website just for you – our customer.
You can quickly check order status, billing information, how to use your product, and even see special offers. Click on www.tristarcares.com and choose your product or option from our easy to read menu. This website is available 24/7 to allow you to look for how to videos and product hints and tips.
For your convenience, you can check order status from this page as well. Simply click www.customerstatus.com 24/7, to view current order information, including shipment information.
Customer Service Hours:
Monday – Friday:
9:00 am ~ 8:00 pm EST
Saturday and Sunday:
9:00 am ~ 5:00 pm EST
Contact Us: English and Spanish
Phone Number: 973-287-5174
To check the status of your order 24 hours per day, seven days per week, simply click on www.customerstatus.com
90 Night Guarantee Details:
We have a 90 Day Comfort Guarantee on the product, which allows you to try out the product. If for whatever reason, you do not like the contour legacy leg pillow, it may be returned for a full refund (minus processing and shipping costs).
90 Day Comfort Guarantee is for consumers to try the product and make sure it is to their satisfaction. If for any reason you are not 100% satisfied within 90 days of purchase with the product, return it for a refund of the purchase price. Packing and handling fees, shipping fees, processing fees or other costs other than the product purchase price are not eligible for refund. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 973-287-5174 or send email to email@example.com. Purchaser must return the product by prepaid delivery to Legacy Leg Pillow, 500 Returns Road, Wallingford, CT 06495. Refund is for product purchase price paid only.
Additionally, it is also covered under a 1-year Guarantee against any manufacturing defects.
The Guarantee excludes normal wear and tear. The Guarantee extends to the original purchaser and any valid claim must be accompanied with proof of purchase. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 973-287-5174 or send email to firstname.lastname@example.org. Purchaser must return defective product by prepaid shipping means to Tristar Products, Inc, or its’ designated representative. Tristar Products will, at its option, replace or refund the original purchase price paid for the product excluding any packing or handling fees originally paid. Guarantee excludes discoloration, stains or conditions resulting from abuse or unintended use.